Caring for Caretakers: A Case Study

How Apex Technology Has Made Life Better at Oberlin Road Pediatrics

Naturally, Oberlin Road Pediatrics relies on no small amount of technology in order to sustain their operations—electronic health records are proof positive of this fact, in addition to their insurance systems. This makes the work that an IT provider does extremely valuable… provided, of course, that they do it. However, the practice’s previous IT resource’s response times were slower than you would expect, as support calls or emails would frequently receive no response—even after the practice experienced a fire that took their server down.

Meanwhile, Drewes picked up the slack as much as she could. Since she ultimately became the practice’s primary IT resource, she was stuck at work, unable to take time off for fear that something would break in her absence.

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